Shipping Policy

At KITTENTIAGA, we work hard to get your cat's new wardrobe delivered as quickly and safely as possible. Here is everything you need to know about how we ship.

Processing Time

All orders are processed within 1 to 3 business days of being placed. You will receive an email confirmation once your order has been dispatched.

Shipping Time

Standard delivery takes 7 to 12 business days from the date of dispatch, depending on your location. Delivery times may vary based on your country and local postal service efficiency.

International Shipping

We ship worldwide, including to customers across the United States, Europe, the Middle East, and beyond. International shipping is available on all orders. Shipping rates are calculated at checkout based on your delivery address and order weight.

How We Fulfil Orders

To ensure the best product availability and quality, KITTENTIAGA fulfils orders through a network of warehouse partners across different regions. This allows us to offer a wider selection and faster access to our products for customers around the world.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your parcel through the carrier website. Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or processing fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. KITTENTIAGA has no control over these charges and cannot predict their amount. We recommend checking with your local customs office if you are unsure.

Shipping Delays

While we do our best to meet our estimated delivery windows, delays can occasionally occur due to high order volumes, weather conditions, or customs processing. If your order has not arrived within 15 business days of dispatch, please contact us at contact@kittentiaga.com and we will investigate promptly.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive at all, please contact us at contact@kittentiaga.com with your order number and we will work to resolve the issue as quickly as possible.